Eight_8
07-11-2003, 01:11:PM
Response (Box Quoc T.) 11/06/2003 04:27 PM
Hello,
Thank you for contacting us here at Electronic Arts Technical Support,
In order to best troubleshoot your issue, I'm going to need some more system information. Can you send me the information from a program called dxdiag.exe. To do this:
1. Go to Start>Run.
2. In the box, type the following: dxdiag
3. Hit "OK"
4. Click the "Save All Information" button on the first screen of the application.
5. Then on top of the "Save As" box that pops up, click the arrow just to the right of the "Save In" box, and select Desktop, then click Save.
6. Finally, attach the dxdiag.txt to your email reply.
After we receive this file we can continue troubleshooting the issues at hand and hopefully come to a solution.
Try cleaning out your Temporary directory. Do not delete the folder itself, open the folder, select all of the contents, and then delete them. Often you will get an error that some of these files can't be deleted. This is usually because they are currently in use, so first let's end any program that would be using these temporary files.
· Hold down the Ctrl, Alt, and Delete keys at the same time
· Click the "Processes" tab.
· Click on the gray bar in the middle column that says User Name to sort by user name.
· Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
· Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
· Click on END PROCESS
· Repeat these steps until only explorer.exe and taskmgr.exe are open for this user profile.
Note that some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system. Once this step has been completed, please proceed to the steps below.
· Double click on "My Computer"
· Double click on the C: drive
· Double click on the "Windows" folder.
· Double click on the "Temp" folder.
· Hold the "CTRL" key and tap the "A" key to select all.
· Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
Please respond back to me if you have anymore issues concerning the game.
Auto-Response (Box Quoc T.) 11/06/2003 02:34 AM
Title: FIFA 2004 (PC) CONTROLLER - My Controller doesn't work
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12603&p_created=1067902607
Title: FIFA 2004 (PC) INSTALL - How do I install the game?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12621&p_created=1067904052
Title: FIFA 2004 (PC) GENERAL - What are the minimum system requirments?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12620&p_created=1067903896
Title: FIFA 2004 (PC) CRASH/LOCKUP - Why is the game crashing or locking up during game
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12611&p_created=1067903209
Title: FIFA 2004 (PC) PERFORMANCE - Why is the game is running slow/choppy?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12624&p_created=1067904863
Customer 11/06/2003 02:34 AM
After have installed the newest official pathes!!!!
the remapping ketboard controller still cannot configure and while inside the controller configure option menu ,while asking us to key in any button to remap, we cannot key in any button and hang over there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Plz respone to this issues as soon as possible!!!
Hello,
Thank you for contacting us here at Electronic Arts Technical Support,
In order to best troubleshoot your issue, I'm going to need some more system information. Can you send me the information from a program called dxdiag.exe. To do this:
1. Go to Start>Run.
2. In the box, type the following: dxdiag
3. Hit "OK"
4. Click the "Save All Information" button on the first screen of the application.
5. Then on top of the "Save As" box that pops up, click the arrow just to the right of the "Save In" box, and select Desktop, then click Save.
6. Finally, attach the dxdiag.txt to your email reply.
After we receive this file we can continue troubleshooting the issues at hand and hopefully come to a solution.
Try cleaning out your Temporary directory. Do not delete the folder itself, open the folder, select all of the contents, and then delete them. Often you will get an error that some of these files can't be deleted. This is usually because they are currently in use, so first let's end any program that would be using these temporary files.
· Hold down the Ctrl, Alt, and Delete keys at the same time
· Click the "Processes" tab.
· Click on the gray bar in the middle column that says User Name to sort by user name.
· Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
· Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
· Click on END PROCESS
· Repeat these steps until only explorer.exe and taskmgr.exe are open for this user profile.
Note that some applications may take multiple times before closing. Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system. Once this step has been completed, please proceed to the steps below.
· Double click on "My Computer"
· Double click on the C: drive
· Double click on the "Windows" folder.
· Double click on the "Temp" folder.
· Hold the "CTRL" key and tap the "A" key to select all.
· Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
Please respond back to me if you have anymore issues concerning the game.
Auto-Response (Box Quoc T.) 11/06/2003 02:34 AM
Title: FIFA 2004 (PC) CONTROLLER - My Controller doesn't work
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12603&p_created=1067902607
Title: FIFA 2004 (PC) INSTALL - How do I install the game?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12621&p_created=1067904052
Title: FIFA 2004 (PC) GENERAL - What are the minimum system requirments?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12620&p_created=1067903896
Title: FIFA 2004 (PC) CRASH/LOCKUP - Why is the game crashing or locking up during game
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12611&p_created=1067903209
Title: FIFA 2004 (PC) PERFORMANCE - Why is the game is running slow/choppy?
Link: http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_adp.php?p_faqid=12624&p_created=1067904863
Customer 11/06/2003 02:34 AM
After have installed the newest official pathes!!!!
the remapping ketboard controller still cannot configure and while inside the controller configure option menu ,while asking us to key in any button to remap, we cannot key in any button and hang over there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Plz respone to this issues as soon as possible!!!