Determine whether the game disc and the console are from the same country or region
Game discs and consoles are made for specific countries and regions. If you try to play a game disc that is made for a specific country or region on a console that is made for another country or region, the game disc will not play.
For example, if you purchase an Xbox 360 console in North America, your region is North America. Therefore, you cannot play game discs that are sold in Europe or in Asia on this console. Similarly, an Xbox 360 console that is sold in Europe can only play game discs that are sold in Europe, and an Xbox 360 console that is sold in Asia can only play game discs that are sold in Asia.
To see whether this issue occurs because the country or the region of the game disc and the console do not match, look on the back of the game package. Look for one of the following codes:
NTSC: North America and South America (United States, Canada, Mexico, Chile, and Brazil)
NTSC-J: Asia (Hong Kong, Japan, Korea, Singapore, and Taiwan)
PAL: Europe, South Africa, India, Australia, and New Zealand
If your game disc code does not match the region where you bought the console, you will not be able to play the game disc.