Help me please with Import Face in FIFA EDITOR TOOL

[cranethegoat]

I made a face for my player. In Blender it is displayed well. When I import it to the Fifa Editor Tool, it looks terrible. Yesterday I also faced such a problem, but somehow solved it. I just exported a few times and in the end it turned out. But I want to know the reason for this.

The export presset I have is correct, 1 in 1, as in all sorts of videos where they make faces to players and everything works fine for them.

All textures in .png or .targa
Help me please!